Who This Is For
Users with a temporary stay request who are ready to pay or who want to understand how payment works before committing.
What You Will Learn
👉🏼 When you are asked to pay
👉🏼 What payment methods are accepted
👉🏼 What happens after you pay
👉🏼 Where to find invoices and receipts
When You Are Asked to Pay
You are only asked to pay after you confirm your booking.
No payment is taken when you submit a request.
During the request process, you may be asked to provide payment details. This is to speed up confirmation once availability is verified. Your payment method is not charged until everything is confirmed.
Payment Methods Accepted
StaysCo accepts several payment options for temporary stays:
Credit and debit cards: Visa, Mastercard, and American Express. Your card is charged automatically upon confirmation.
SEPA Direct Debit: Available for European bank accounts. You provide your IBAN, and the payment is debited within 1-2 business days after confirmation.
Bank transfer: Available for larger amounts. You receive an invoice with payment instructions after confirmation.
Available methods are shown at checkout. Select the option that works best for you.
Step by Step
The payment process follows these steps:
You submit a request ("Book") and provide payment details.
The property provider reviews your request and confirms availability.
Once confirmed, your payment is processed. For cards, this is immediate. For SEPA, it takes 1-2 days. For bank transfers, you receive an invoice.
You receive a booking confirmation with property details.
Check-in instructions will be sent +- 24h before the arrival date.
What Happens After You Pay
Once your payment is complete:
You receive an email confirming your booking.
The property provider is notified and prepares for your arrival.
If you have questions before move-in, contact support or refer to your booking details.
Invoices and Receipts
If you need an invoice for expense reporting or reimbursement contact support.
If you need a modified invoice (for example, with your company name), contact support.
Cancellations and Refunds
Cancellation terms vary by property. Before confirming, review the cancellation policy shown in the property details.
If you need to cancel:
Contact [email protected] as soon as possible.
Refund eligibility depends on timing and the property's policy.
Refunds are processed to your original payment method within 5-10 business days.