Who This Is For
Users encountering error messages while using the platform.
What You'll Achieve
👉🏼 Understand what common errors mean and how to resolve them.
Login & Authentication Errors
Error Message | Meaning | How to Fix |
"Login failed" | Invalid email or password combination | Double-check your credentials; use "Forgot password?" if needed |
"Invalid code" | The verification code entered is incorrect | Re-enter the code carefully; request a new code if it expired |
"Password must be at least 6 characters" | Password doesn't meet minimum requirements | Use a password with 6-72 characters |
Document Upload Errors
Error Message | Meaning | How to Fix |
"Image size must be less than 5MB" | The file is too large | Compress the image or take a new photo at a lower resolution |
"Document is older than the required timeframe" | The document date has expired | Upload a more recent version (within 3 months for payslips) |
"Image is blurry" | The document scan/photo quality is poor | Retake the photo in good lighting; ensure text is sharp |
Payment Errors
Error Message | Meaning | How to Fix |
"Payment failed – action required" | The card was declined or expired | Click Update Payment Method and enter valid card details |
"Bank transfer required" | This booking requires a wire transfer | Check your email for the invoice and bank details |
Form & Submission Errors
Error Message | Meaning | How to Fix |
"Please enter a valid email address" | Email format is incorrect | Check for typos (e.g., missing @ or .com) |
"Required field" | A mandatory field was left empty | Fill in all fields marked with asterisks (*) |
"Submission failed" | Network error or server issue | Wait a moment and try again; check your internet connection |
General Errors
Error Message | Meaning | How to Fix |
"Loading..." (stuck) | The page failed to load data | Refresh the page or log out and back in |
"Error" (generic) | Something unexpected happened | Try the action again; contact support if it persists |
When to Contact Support
If you encounter an error not listed here, or if the suggested solution doesn't work:
Take a screenshot of the error.
Note what you were doing when the error occurred.
Email [email protected] with details.