Who This Is For
Users who have completed their request but see no property matches displayed.
What You'll Achieve
👉🏼 Understand why matches may not appear and how to adjust your criteria for better results.
Step-by-Step
Verify Your Request Stage
Navigate to My Housing Request(s).
Check if your request is in the Sourcing stage — matches only appear after sourcing completes.
The Matches Found stage means properties should be visible.
Look for the No Matches Panel
If sourcing completed with no results, you'll see a "No Matches Found" panel.
This panel includes options to Edit Your Request Preferences or Contact Support.
Review and Adjust Your Criteria
Click Edit Your Request Preferences to go to the Preferences page.
Consider adjusting:
Budget: Increase your maximum to expand options
Location: Add more regions/cantons or remove restrictive filters
Bedrooms: Try "Studio" or "1 bedroom" if you selected 2+
Must-haves: Remove non-essential requirements
Check for Restrictive Combinations
Very specific combinations may have few matches:
Low budget + many bedrooms + central location
Pet-friendly + parking + garden in urban areas
Prioritize your top 1-2 requirements.
Wait for New Inventory
Our team continuously sources new properties.
Matches may appear over the coming days as new listings become available.
Contact Support
Click Contact Support on the No Matches panel.
Our team can manually review your criteria and suggest alternatives.
Email: [email protected]
Use the live chat box on the bottom right
What Happens Next
After adjusting criteria, the system will re-run matching. New matches will appear on your request detail page, and you'll be notified.