Who This Is For
Users who notice their housing request hasn't progressed to the next stage within the expected timeframe.
What You'll Achieve
👉🏼 Learn how to identify why your request may be delayed and take steps to move it forward.
Step-by-Step
Check Your Current Request Stage
Navigate to My Housing Request(s) via the sidebar or header.
Locate the Progress Tracker at the top of your request detail page.
Note which stage your request is currently in (e.g., Requesting, Finding Matches, Matches Found).
Review Any Action Required Indicators
Look for orange alert badges or "Action Required" labels on your request.
Common blockers include:
Incomplete profile information
Missing required documents
Unfinished application steps
Complete Outstanding Profile Steps
If you see a "Complete Your Profile" panel, click Resume Application.
The panel shows which steps remain (About You, Employment, Upload Docs, Preferences).
Complete each step to unlock the next stage.
Check Document Status
Go to Documents from the sidebar.
Ensure all required documents are in Verified or Under Review status.
Re-upload any documents marked as Rejected.
Wait for Review Timeframes
Sourcing stage: 1-3 business days (Long-term inquiries)
Application review: 24-48 hours
Landlord confirmation: 2-5 business days
Contact Support If Needed
If your request has been stuck for longer than expected, click Contact Support or use the Help menu.
Include your Request ID in your message.
What Happens Next
Once blockers are resolved, your request will automatically progress. You'll receive email and in-app notifications when the status changes.