Who This Is For
Users who want to understand how their data is managed or who need to delete their account.
What You'll Achieve
👉🏼 By the end of this article, you'll understand your privacy options and know how to delete your account if needed.
Step-by-Step Instructions
Step 1: Navigate to "Settings"
From any page, click on "Settings" in the navigation menu.
Step 2: Locate Privacy & Account Section
Scroll down to find the "Privacy & Account" section with the user icon.
Click the "Edit" button to enable privacy controls.
Step 3: Review Available Options
The Privacy & Account section provides access to critical account actions such as Deleting Account
Step 4: Deleting Your Account (If Needed)
⚠️ Warning: Account deletion is permanent and cannot be undone.
To delete your account:
Ensure you're in Edit mode for the Privacy section
Click the "Delete Account" button (red/destructive styling)
Confirm the deletion when prompted
Before deleting, consider:
All active housing requests will be cancelled
All application history will be lost
Active bookings may be affected – contact support first
Uploaded documents will be permanently deleted
Data We Store
Data Type | Purpose | Retention |
Profile information | Account identification and communication | Until account deletion |
Housing requests | Match properties to your requirements | Until account deletion |
Documents | Application verification | Until account deletion + regulatory period |
Booking history | Service records and support | Until account deletion |
What Happens When You Delete Your Account?
Your account is immediately deactivated
Personal data is queued for deletion
Data is permanently removed within 30 days
Some data may be retained for legal/regulatory purposes (anonymised)
Need Help
If you have questions about your data or account before making changes, contact our support team through the Help section in the app.