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What to Do If You Need to Cancel

Alec avatar
Written by Alec
Updated over 2 weeks ago

Who This Is For

Users who need to cancel an upcoming or current booking and want to understand the process.

What You'll Achieve

👉🏼 You'll know how to submit a cancellation request and what to expect regarding policies and refunds.

Step-by-Step

  1. Navigate to Your Booking

    • Go to My Bookings

    • Locate the booking you wish to cancel (Current Stay or Upcoming)

  2. Open the "Options" Menu

    • Click the "Options" button on your booking card

    • Select Cancel Booking

  3. Review the Cancellation Dialog

    • A confirmation dialog appears showing:

      • Property name and dates

      • Location of the property

      • What happens next – step-by-step explanation

      • Important notice about potential cancellation fees

  4. Submit the Cancellation Request

    • Review the information carefully

    • Click Submit Cancellation Request to proceed

    • Or click Keep Booking to go back

  5. Confirmation Process

    • You'll see a success toast: "Cancellation Request Submitted"

    • Our team will review and contact you within 24 hours

    • You'll receive an email with:

      • Cancellation terms

      • Any applicable fees

      • Refund processing timeline

  6. Alternative: Use the Help Section Quick Actions

    • In the Need Help? section at the bottom of My Bookings

    • Click the Cancel Booking button

    • Select which booking to cancel from the dropdown

What Happens Next

Our team processes your cancellation request. You'll receive an email confirming the cancellation status and any applicable refund information within 24 hours.

Common Questions

Will I get a full refund?

Depends on the cancellation policy and timing – our team will provide specific details

Can I cancel on the same day as check-in?

You can submit a request, but fees are more likely to apply for last-minute cancellations

Did this answer your question?