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Requesting an Extension or Modification

Written by Alec

Who This Is For

Users who want to extend their current stay or request changes to an upcoming booking.


What You'll Achieve

πŸ‘‰πŸΌ You'll know how to initiate an extension or modification request through the platform.


Step-by-Step

  1. Navigate to Your Booking

    • Go to My Bookings in the sidebar

    • Locate your Current Stay or Upcoming Booking

  2. Open the Options Menu

    • Click the Options button on your booking card

    • A dropdown menu appears with available actions

  3. Select "Extend Booking"

    • For current stays: Choose Extend Booking from the dropdown

    • This redirects you to the Support page to submit your request

  4. Alternatively: Use the Help Section

    • At the bottom of the My Bookings page, find the Need Help? section

    • Click the Extend Booking quick action button

    • Describe your desired extension dates

  5. What to Include in Your Request:

    • New desired check-out date

    • Reason for extension (optional)

    • Any flexibility in dates

    • Updated payment details if needed

  6. What Happens After Submitting:

    • Our team receives your extension request

    • We check availability with the property owner

    • You'll receive confirmation or alternatives via email


What Happens Next

The MyStaysCo team will review availability and contact you with confirmation or alternative options within 1-2 business days.


Common Questions

Can I extend if my stay ends tomorrow?

Submit the request ASAP – last-minute extensions depend on availability

What if the property isn't available for extension?

Our team will suggest alternative properties in the same area

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