Who This Is For
Users who have completed required documents and want to strengthen their application with additional verification.
What You'll Achieve
👉🏼 Understand what optional documents are available
👉🏼 Know when providing optional documents is beneficial
👉🏼 Upload optional documents to improve your application profile
What Are Optional Documents?
Optional documents are not required to submit applications, but they can:
Strengthen your application
Speed up landlord decisions
Provide backup verification if primary documents are delayed
Available Optional Documents
Document | Description | When to Provide |
Proof of Address | Utility bill, bank statement, or official correspondence from the last 3 months | When relocating from another country and want to show current stable residence |
When Optional Documents Help
Scenario 1: Competitive Rental Market
When multiple applicants are interested in the same property, having additional verified documents can give you an advantage.
Scenario 2: New Employment
If you recently started a job and have limited payslips, adding bank statements or a proof of address can provide additional credibility.
Scenario 3: Self-Employment
Self-employed applicants benefit from providing multiple forms of income verification (tax returns + bank statements + business registration).
Scenario 4: Landlord Request
Some landlords may specifically request additional documentation. Having it pre-uploaded speeds up the process.
How to Upload Optional Documents
Step 1: Navigate to My Documents
Click My Documents in the sidebar.
Step 2: Scroll to Additional Documents Section
Below the required document categories, find the Additional Documents section.
Step 3: Expand and Upload
On mobile, tap to expand the section
Click the upload area or button for the document type
Select your file
Wait for upload to complete
What Happens Next
Optional documents follow the same verification process as required documents
Status progresses: Pending → Under Review → Verified (or Rejected)
Verified optional documents appear in your application profile
Common Questions
Will I be blocked from applying if I don't upload optional documents?
Will I be blocked from applying if I don't upload optional documents?
No. Optional documents are not required to submit applications.
I don't have a utility bill in my name
I don't have a utility bill in my name
A bank statement showing your address or official government correspondence also qualifies.