Who This Is For
Users ready to upload their Government ID, passport, or residence card.
What You'll Achieve
👉🏼 Upload your identity document successfully
👉🏼 Understand what happens after submission
👉🏼 Avoid common upload issues
Step-by-Step Instructions
Step 1: Navigate to My Documents
Click My Documents in the sidebar navigation menu.
Step 2: Locate the Identity Verification Section
The page displays document categories. Look for Identity Verification at the top of the page.
Step 3: Open the Document Card
On mobile, tap the Identity Verification section to expand it. On desktop, the card is already visible.
You will see:
Document name: "Government ID / Passport"
Status chip: "Pending" (if not yet uploaded)
Description: "Valid passport, EU national ID, or Luxembourg residence card"
Step 4: Upload Your File
On Desktop:
Click the dashed upload area
A file picker opens
Select your document file
Alternatively, drag and drop the file directly onto the upload area
On Mobile:
Tap the Upload Government ID / Passport button
Choose to take a photo or select from your files
Confirm your selection
Step 5: Wait for the upload to complete
A progress indicator appears during upload. Do not close the page until you see:
The status changes to Under Review
A confirmation toast message appears: "Document uploaded"
What Happens Next
Your document status changes from "Pending" to Under Review
The MyStaysCo team reviews your document within 24-48 hours
You receive an email notification when verification is complete
If verified, the status changes to Verified (green)
Tips for Successful Uploads
Ensure good lighting when taking photos
Keep the document flat, avoid angles or shadows
Include all four corners of the document in the image
Check that text is readable before submitting
Use PDF format when you have a scanned copy available