Who This Is For
For users whose request has been reviewed but no matching properties were identified based on their current criteria.
What You'll Achieve
👉🏼 Understand why no matches were found
👉🏼 Learn how to adjust your request
👉🏼 Know how to contact support for assistance
Step-by-Step Instructions
Step 1: Review the No Matches Panel
When no matches are found, you will see a dedicated panel on your request page.
The panel displays:
A message explaining that no properties matched your current criteria
Encouragement to adjust preferences
Action buttons
Step 2: Understand Why This Happened
No matches may occur for several reasons:
Reason | Explanation |
Limited inventory | Fewer properties are available in your selected area at this time |
Narrow criteria | Specific requirements (budget, size, pet policy) may reduce available options |
High demand period | Popular times (e.g., September) may have fewer openings |
Location restrictions | Some communes or neighborhoods have limited rental stock |
This is not a reflection of your profile, it relates to current availability.
Step 3: Edit Your Request Preferences
Click the Edit Your Request Preferences button.
This takes you to the Profile or Preferences section where you can adjust:
Budget range
Location preferences
Household requirements (pets, parking, etc.)
Date flexibility
Step 4: Contact Support (If Needed)
If you are unsure what to change, click the Contact Support button.
An email draft will open addressed to [email protected] with your request ID.
Or
You can open the chatbox on the bottom right and communicate directly with us.
Describe your situation, and a team member will assist you.
Step 5: Wait for Updated Matches
After adjusting your preferences, return to the dashboard.
The StaysCo team will automatically search again based on your updated criteria.
You will receive a notification or email when new matches are available.
What Happens Next
If you adjust preferences, your request returns to the "Finding Matches" stage
The team searches again with your updated criteria
New matches (if found) will appear in the Matches section