Who This Is For
For users whose request has moved to the "Matches Found" stage and want to see the properties the StaysCo team has identified.
What You'll Achieve
👉🏼 Access the property matches section
👉🏼 Understand where matches appear in your dashboard
👉🏼 Navigate to view all available options
Step-by-Step Instructions
Step 1: Navigate to My Request
From the dashboard, click My Housing Request(s) in the left sidebar.
If you have an active request, select it from the list.
or
Step 1: Locate the "Matches Found" Section
When matches are available, you will see a section labelled "Matches Found" with "Properties Found" displayed.
The number of matches is shown in the header (e.g., "5 Properties Found").
Step 2: Open Property Details
Click View Details on any property card to see the full property page.
You will see additional photos, amenities, location information, and action buttons.
What Happens Next
Once you have reviewed your matches, you can:
View individual property details
Select properties for "application" (long-term requests)
Request to "book" a property (temporary requests)
Share matches with others
Common Questions
I don't see any matches yet
I don't see any matches yet
Your request may still be in the Sourcing stage. Check the Progress Tracker at the top of the dashboard.
The matches look different from what I expected
The matches look different from what I expected
You can adjust your preferences in the Profile section and contact support if needed.