Who This Is For
Users who have just submitted their first housing request and want to understand what comes next.
What You'll Achieve
👉🏼 Understand the immediate system response
👉🏼 Know what the StaysCo team does with your request
👉🏼 Set correct expectations for timing
👉🏼 Know where to track progress
Immediately After Submission
When you click "Submit Request":
1. Confirmation Screen
A success message confirms your request was received
You see a summary of your submitted information
A button returns you to your Dashboard
2. Dashboard Updates
Your Dashboard now shows an active request
The Progress Tracker displays "Finding Matches" as the current stage
The Stage Action Panel updates with relevant next steps
3. Email Confirmation
The email includes a summary of your submission
Keep this for your records
The Finding Matches Stage
After submission, your request enters the stage:
What Happens | Your Action Required |
StaysCo team reviews your request | None |
Team searches for matching properties | None |
Properties are evaluated against your criteria | None |
Matches are prepared for your review | None |
Typical duration: This varies based on your requirements and availability. You will be notified when matches are ready.
Where to Track Progress
Progress Tracker (Dashboard)
Located at the top of your Dashboard
Shows 5 stages as circular indicators
Current stage is highlighted
Completed stages show checkmarks
Stage Action Panel (Dashboard)
Located below the Progress Tracker
Shows what's currently happening
Displays any actions you need to take
Updates automatically as your request progresses
What You Can Do While Waiting
Complete Your Profile
Add additional preferences
Upload a profile photo
Specify household details
Prepare Documents
Review what documents you'll need for applications
Gather identity, income documents and work contract
Upload documents in advance (optional)
Monitor Your Dashboard
Check your email inbox periodically for updates
Look for notifications about matches
Stages After Sourcing
Your request will progress through these stages:
Temporary
Stage | What Happens |
1. Intake | Request submitted (complete) |
2. Finding Matches | Team searches for options (current) |
3. Matches Found | You review and select properties |
4. Application | You apply for selected properties |
5. Awaiting Confirmation | Waiting for the supplier confirmation |
6. Booked | Booking confirmed |
Long Term
Stage | What Happens |
1. Intake | Request submitted (complete) |
2. Finding Matches | Team searches for options (current) |
3. Matches Found | You review and select properties |
4. Application | You apply for selected properties |
5. Agency Handover | The real estate agency takes over |
Common Questions
How long until I see matches?
How long until I see matches?
This varies. You will be notified when matches are ready.
What if my needs change?
What if my needs change?
Edit your request from the Dashboard.
Will someone contact me?
Will someone contact me?
Only if clarification is needed. Otherwise, updates appear on your Dashboard.